Refund and Returns Policy

30-Day Refund and Returns Policy
Welcome to the Refund and Returns Policy of Rollinhighpty.com Pty. Limited, your premier destination for exceptional furniture and home decor solutions. While we strive to provide you with the finest products and unparalleled customer service, we understand that there may be instances where you need to return or seek a refund for your purchase. This policy is designed to outline our guidelines and procedures for handling such situations, ensuring a seamless and satisfying experience for our valued customers. At Rollinhighpty.com, your satisfaction is our top priority, and we are committed to making the process of refunds and returns as smooth as possible. Please read on to familiarize yourself with the details of our Refund and Returns Policy, empowering you to shop with confidence and peace of mind, knowing that we stand behind the quality of our products.

Eligibility for Refund and Returns:
To be eligible for a refund or return, the item must meet the following criteria:

  • The product must be in its original condition, unused, and in its original packaging.
  • Custom-made or personalized products may not be eligible for a refund or return. Please contact our customer service team for further information on eligibility.

Circumstances for Refund and Returns:
We offer refunds and accept returns for products that fall under the following circumstances:

  • Defective or damaged products delivered by our shipping service provider or delivery personnel.
  • Products delivered that do not match the specified category, brand, color, size, or were falsely advertised.
  • Unopened products in their original packaging that have not been used.

Refund and Returns Process:

  • To initiate a refund or return, kindly send an email to [email protected] within 30 days of receiving your order, stating the reason for your request. Our customer support team will promptly respond with detailed instructions on how to proceed.
  • Once we receive your returned package, we will inspect the item, and if it meets the eligibility criteria, we will issue a refund within 3-5 business days. Please note that customers are responsible for all shipping costs associated with the return process, and we exclusively process refunds in USD currency.

Exchanges:
In certain situations, you may require an exchange for your product. If you wish to exchange an item, please reach out to us through our website’s contact form, and our dedicated team will be delighted to assist you.

Requirements for Refund and Returns:
To initiate a return or request a refund, please contact us at [email protected] within 30 days of receiving your order, and provide the reason for your request. Additionally, it is essential to return the item in its original condition within 30 days of receiving your order. Please note that our refund and return policy is applicable for a period of 30 days from the date of purchase, and we are unable to offer refunds or exchanges beyond this timeframe.

Refund and Returns Instructions:
We value your decision to shop with Rollinhighpty.com Pty. Limited, and we are committed to ensuring your complete contentment with your purchase. If, for any reason, you are unsatisfied with your order, please contact our customer service team at [email protected] within ten days of receiving your package. In your refund or return request, please include the following information:

  • A printed copy of the shipping label attached to the package.
  • Prints or videos clearly showcasing the wrong, imperfect, or damaged item(s).

We will thoroughly review the provided evidence to verify your order and provide detailed instructions for the return process, if applicable. Please note that we cannot accept returned packages without prior approval, and any returns made without our guidance will not be eligible for a refund or exchange.

Please provide us with the shipping label and tracking number for the returned package. We accept payments in USD and do not impose any restocking fees. Kindly return all products to our store located at:
Address: 7 Cromwell Street, Lincoln, Lincolnshire, England, LN2 5LP, United Kingdom

We hope that this revised version of our refund and returns policy provides you with clear information and assists you in making informed decisions while shopping at Rollinhighpty.com Pty. Limited. If you have any further questions or concerns, our customer service team is readily available to assist you. Thank you for choosing Rollinhighpty.com Pty. Limited, and we look forward to serving you with excellence.

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